This Refund Policy applies to payments on the Profiforce website: the Profiforce subscription and services on request — customizing ready-made automations and developing new ones. Seller: Sole proprietor (IE) Gleb Bychkov, TIN (ՀՎՀՀ) 20318469, state registration number 286.1589295, address: Republic of Armenia, Yerevan, Arabkir district, Khapantsyan St. 51/4, apt. 6, 0014, e-mail hello@profiforce.com.
1. Free trial
The free trial costs nothing: no money is charged for it. Try the service before you pay — it’s the easiest way to see whether it fits your business.
2. First subscription payment
If you have paid for a subscription for the first time and changed your mind, we will refund the full amount if you ask within 3 calendar days of the payment date.
3. Refund for months not yet started
In other cases, if a subscription is paid for several months, we refund the full months that have not started yet. The refund equals the amount paid minus the months already started, charged at the monthly price of the same plan in effect on the payment date (the long-term discount does not apply to started months). A month that has started is not refunded. A 1-month subscription is not refundable after the period in clause 2. After a refund the subscription term is shortened by the refunded months.
4. If the service doesn’t work
We will also refund outside the periods in clauses 2–3 if the payment went through but the subscription was not activated and we could not fix it within a reasonable time, or if the service materially differs from its description on the Site.
5. When a refund is not available
A subscription month that has started; a 1-month subscription after the period in clause 2; bonus and trial days — they cannot be exchanged for money; limitations of third-party services (Telegram, Google, Meta, etc.) whose requirements are stated on the automation’s page.
6. Services on request
Refund terms for customizing and developing automations are set out in the invoice. Unless the invoice says otherwise: before work starts — a full refund; if work has started — a refund proportional to the unperformed part, by agreement.
7. We help first
Most problems can be solved: before requesting a refund, check the “Help” section and contact us — we will help within your support level: the AI consultant for registered users, personal support from a specialist with an active subscription, including during the free trial.
8. How to request a refund
Write to hello@profiforce.com from the email your account is tied to (or tell us the Telegram account you sign in with): the order number (PF-…) and the reason. Deadlines: under clause 2 — 3 calendar days from the payment date; under clause 3 — until the paid term ends; under clause 4 — 14 calendar days from the payment date.
9. Timing and refund method
We review requests within 5 business days. Approved refunds are issued within 10 business days via the same method used for payment: a payment made by card is refunded only to that same card — refunds in cash or to other details are not made. Crediting time depends on the card issuing bank.
A refund for an order paid with Telegram Stars is made only in full and only in Stars to the same Telegram account: a partial refund or a refund by any other means is technically impossible. For such payments, refunds under clauses 2 and 4 are available, but a refund for months not yet started (clause 3) is not.
This Policy takes into account consumer protection laws of the Republic of Armenia. Version dated October 27, 2026.