How to contact support

Who answers and how

• •Without registration — the “Help” section: articles and answers to common questions.
• •After signing in on the site (with email or Telegram, no password, free) — the AI consultant in Telegram. It replies instantly, 24/7: helps you pick an automation and a plan, explains payment and setup. Payment, subscription and refund questions are handled by a specialist: personal support comes with any subscription, including the free trial week (see below).
• •With a subscription, including the free trial — personal support from a specialist: requests in your account, your own Telegram group and email hello@profiforce.com. We help with setting up and running automations while the subscription is active.

How to open the consultant

Account → the “Support” tab → “AI consultant in Telegram” — the bot recognises you automatically. The consultant runs on our own “AI receptionist” automation: this is how it will answer your customers too.

A request to a specialist

With a subscription, on the “Support” tab choose where it’s convenient: “On the site” (a form, you can attach a file), Telegram (your own group with a specialist) or Email. All requests and replies are in the “My requests” block: “In review”, “Replied” or “Closed”.

Found a bug in an automation? It’s quicker to click “Report a problem” (how it works).

Response time

The AI consultant replies instantly. A specialist answers requests daily from 10:00 to 22:00 Yerevan time, seven days a week. The consultant is an AI and can make mistakes: check important things (prices, refund terms) on the site.

To solve it faster

Include right away:

• •the email or Telegram account you sign in with;
• •the automation name, and for payment questions — the order number (PF-…);
• •what you did, what you expected and what happened — a screenshot helps a lot.