Automation not working: what to check

Check in this order

1. 1.Are all wizard steps done? Every required step must be marked “step done”, and the automation must be launched (setup wizard).
2. 2.Is the automation switched on? On the “Automations” tab its toggle must be on. If it won’t switch on, your plan already has the maximum running: switch another one off or choose a bigger plan (about plans).
3. 3.Status on the dashboard. The “Dashboard” button next to the automation: it should say “running”. If there is a “What happened” block, the cause is written there (about the dashboard).
4. 4.Is the subscription active? The subscription term is shown in your account. If it has passed, your automations are paused — renew the subscription: settings and data are kept for 90 days.
5. 5.AI budget. If the bot replies “write a bit later”, the monthly AI budget and the daily reserve have run out. The balance is on the dashboard; with your own AI key there is no limit. If the key is your own, check its limits and balance in the service (about AI in the subscription).
6. 6.Telegram bot. Check that the same bot isn’t connected to another service: a bot can have only one “owner”. Reissued the token? Paste the new one in the wizard.
7. 7.Knowledge base. The Google Doc must be shared with “Anyone with the link” (about the knowledge base).

If that didn’t help

Write to the AI consultant in Telegram — it replies instantly. With a subscription, including the free trial, you can write to a specialist directly. Include the automation name and a screenshot.

If it looks like a bug in the automation itself, click “Report a problem” — we add subscription days for confirmed bugs (details).